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f after checking the above you don’t have a confirmation, please email info @ mephistogenetics. com so we can check on our end.
Now we have a new interactive strain guide that allows you to filter our strains using the parameters that suit your needs, with more information right on the product card. We are also currently working on a new strain guide in PDF version for you to download which will be released once we’ve finished all the work for the webpages.
If anyone experiences any technical difficulties with the site, it would be super useful if you could provide us with the following details for us to investigate.
1) What device are you using, mobile/tablet/desktop/laptop
2) Which browser you are using
3) Where on the site and what was the issue exactly?
A screenshot as well as a short description of the issue would be extra helpful. If the above information could please be emailed to info @ mephistogenetics .co .uk that would be grand!
Also any input, any spelling mistakes or suggestions for improvements are always welcome!
We ONLY sell autoflowers! All of our strains & freebies are autoflowering and feminized.
Our lines can briefly be summed up as follows:
Originals: Where it all began. Strains that put Mephisto on the map and the basis for many of our Artisanal strains that followed.
Artisanal: What we see as the pinnacle of our breeding efforts, using established photoperiod strains and creating the cutting edge of modern-day automatics. Selectively bred until at least F4 before release.
Limited Editions: Strain crosses from our offerings, they usually start life as Illuminautos or exclusive freebies, produced with the idea of a longer run than Illuminautos.
Illuminautos: F1 crosses of our strains, produced in lower numbers as one-off crosses. Our most popular Illuminautos often find their wayback into the catalogue as Limited Editions, or even Reserva strains.
Reserva: When a Limited Edition or Illuminauto is just so good it needs a permanent place in the catalogue, it finds its home here as a Reserva strain.
Medicinal: Just that. CBD strains developed by us for their medicinal benefits.
There are three ways you can use to double check.
- If, once your order is complete, you receive an order number on the screen.
- You will be sent a confirmation email of your order. (If you can’t find it, check your Junk folder as it might be hiding in there.)
- If you log in to your account, the order will show with the status ‘Unfulfilled’
It could be a short delay between making your order and it appearing in your account, otherwise something might well have gone wrong! Shoot us an email using our Contact Form so our dearest Jimmy can look into that for you.
I’m afraid not. If you'd like to buy new items, you'll need to place a new order.
We are really sorry, but we are not able to combine orders. Once orders are placed they go straight to our packing system and we can't add additional items to it.
You can log in to your account to see the status of your order. It will be marked as one of the following:
- Unfulfilled: This means we have received payment from you and your order is in line waiting to be packed and shipped.
- Fulfilled: This means your order has been shipped and a tracking number (if using a tracked service) is available for you. You will receive email notification of this status along with your tracking number.
- Pending Payment: If you've used crypto payments, you might get this status. Usually this will change to Unfulfilled after a few minutes once the payment has cleared.
If your order has yet to be sent out, please send an immediate email to us via our Contact Form, or reply to your order confirmation email. If you order has already been shipped you will need to contact the shipping company as soon as possible.
Before your order ships, you can use our Contact Form or reply to your order confirmation to cancel your order. We will be able to refund your payment if done by credit card, however the system doesn't allow any refunds for crypto payments.
However, once the order is shipped we are unable to cancel or refund it.
Unfortunately, we can only ship to the region specific to each store.
Our freebie tiers are as follows based on a single order and do not include postage:
$30 – $79.99: 2 free seeds
$80 – $139.99: 5 free seeds
$140 – $194.99: 10 free seeds
$195 – $244.99: 15 free seeds
$245 – $289.99: 20 free seeds
$290+: 25 free seeds
We don’t currently offer additional freebies for orders with a higher value, you can always place multiple order to maximise your freebies though!
1 - Double Grape x 3 Bears OG
2 - Auto Blues x Sour Bubbly
3 - Double Grape x Skywalker
4 - Creme-de-la-Chem x Forum Stomper
5 - Skywalker x 3 Bears OG
6 - Forum Stomper x 3 Bears OG
7 - 3 Bears OG x Double Grape
8 - Sour Stomper x Creme-de-la-Chem
9 - Beary White x 3 Bears OG
10 - ManBearAlienPig x 3 Bears OG
11 - (Creme-de-la-Chem x 3 Bears OG) x Forum Stomper
12 - Samsquanch x Forum Stomper
13 - Creme-de-la-Chem x Skywalker
14 - 3 Bears OG x Samsquanch
15 - 3 Bears OG x Mango Smile
16 - Strawberry Nuggets x Skywalker
17 - (Double Grape x Skywalker) bx Skywalker
18 - (Creme de la Chem x Forum Stomper) bx Forum Stomper
20 - (Creme de la Chem x 3 Bears OG) bx Creme de la Chem
21 - Skywalker x Creme de la Chem
22 - (Fugue State x Forum Stomper) bx Forum Stomper
23 - (Double Grape x Creme de la Chem) x Mango Smile
24 - Creme de la Chem x Sour Stomper
39 - Fantasmo Express x Toof Decay
2020 ILLUMINAUTO FREEBIES
BGS - Bubblegum Smile (Hubbabubbahaze X Mango Smile)
JFH - Juicy Fruity Haze (Mango Smile X Hubbabubbahaze)
HBB - Hubbabubbabear (Cannabear X Hubbabubbahaze)
LH - Liverhaze (Livers Bx1 X Hubbabubbahaze)
SWL - Sweet Livers (Livers Bx1 X Mango Smile)
2021 SECRET SANTA FREEBIES
CBM - Cannabear x Mango Smile
Yes, all of our offerings, including freebies are both automatic and feminised.
Our freebies are provided as a courtesy in a lucky dip manner. We will do our best to give a variety on higher freebies tiers, however freebies are often limited in quantity and therefore we CANNOT guarantee a mix. Freebies are calculated on the total sale EXCLUDING the shipping cost. The use of discount code could result in a lower freebie tier. Freebies can be anything from our current catalogue, extinct or out of stock strains, or exclusive freebie crosses!
Possibly, but not always. If it is a current or past catalogue strain, the information will be on our website. If your freebie is an exclusive freebie cross, these are F1 and untested so we don’t have information on them. If you grow them out and want to provide that information though you can do through our Contact Form. Some of these crosses may find their way into the catalogue if enough people love them!
These are pending payments - your bank will assign funds that were to be used in the order transaction. These funds will be made available to you once our payment provider communicates that the transaction was declined to your bank. You can usually contact your bank to have these funds returned quicker.
Our base currency is USD. Your bank will deal with any currency conversions on their end, this could lead to minor discrepancies between your order total and what your bank eventually charges you.
To process card payments, we use Authorize.Net with ourpartners: URB Sciences Inc. so you will see them mentioned on your cardand/or bank statement.
It isn’t always obvious to us why a payment was declined. It could be something as simple as using the wrong billing address, or something more complex such as your bank restricting which regions you can purchase from.
We currently accept the following credit/debit cards - Visa, MasterCard, American Express, JCB, And Discover
and we accept the following cryptocurrencies - Bitcoin, Ethereum, Dogecoin, Litecoin, Bitcoin Cash, Dai and USDC
Please make sure to transfer the correct amount, if you underpay (or overpay!) the transaction will not be completed and the order status will still be pending. Unfortunately, we cannot cancel/refund any crypto payments.
To pay with crypto currency, please select pay with Coinbase commerce at the checkout.
You will then have the option to select from a variety of coins, BTC, Ethereum, USD Coin, Litecoin etc
Then you can sign into your Coinbase account directly, use your Coinbase wallet, or using an external wallet to pay sending the amount on screen to the address provided.
Depending on the currency selected, it can take anything from a few minutes onwards for your transaction to be confirmed.
(We would advise not to close the Coinbase commerce window, or Mephisto window during this process.)
Once confirmed you will see the Coinbase commerce page say so, and you can view your receipt.
When you look at your Mephisto order page it will now have updated to ‘order confirmed’
You will also receive an email with your order confirmation.
We aim to ship all orders within 5 business days of receiving payment. However, sometimes delays can occur when we receive large quantities of orders at the same time.
At Mephisto Genetics we pride ourselves on our quick service. You will receive a notification as soon as your order ships, this will contain a tracking number if a tracked shipping option was chosen at checkout. Delivery in the UK usually takes 1-2 working days, but can sometimes take longer.
Unfortunately though, delays are outside our control, so if your order status has been updated to Fulfilled and you have still not received your parcel after 21 business days after postage, please first inquire with the Post Office with your tracking number, if available. Then if you do not get satisfactory answer from them, reply to your order email, with the reply from the Post Office and we will try and sort the situation out as soon as we possibly can.
The current shipping price is:
Royal Mail First Class (1-2 working days) $3.00
Royal Mail First Class Signed For (Tracked)(1-2 working days) $5.00
Royal Mail Tracked 48 $6.00
Royal Mail Tracked 24 $7.50
Yes, PO Box addresses can be used as shipping addresses as normal. Please make sure all information is included when you are placing your order.
Your parcel will look like an other standard large letter/box in the postal system. The only information displayed on the parcel is your name and delivery address along with a return address, that is not listed as Mephisto Genetics and our website address does not appear anywhere on the parcel!
Unfortunately we don't currently offer shipping options outside of the UK. However, you can check out our Distributors page under the Info dropdown for a full list of our Distributors that ship internationally.
Yes, although we strongly recommend using one of our tracked services (Signed For or Tracked 24/48) when doing so. It also needs to be noted that once your order is delivered to the forwarding company it is in their hands! We cannot accept liability on their behalf.
Seeds are live products so need to be treated so with due care and attention. In our care they are stored correctly and have a shelf life longer than the time between reproduction runs.
Before leaving our facility seeds pass several stages of quality control, and are subjected to at least two germination tests to ensure viability. Only once we see a germination rate higher than 90% do any seeds leave our facility for general sale.
WE DO NOT GUARANTEE OR WARRANTY OUR SEEDS!
There are many conditions whereby 90% germination rate will not be achieved, as mentioned above they are a live product and we're not thereto assist with germination once they are in your hands.
However for all Mephisto Genetics direct orders we include extra seeds per pack and freebies with all orders to give you every chance possible to get successful results from our company. Think of these freebies and extra seeds as a friendly insurance.
And these freebies are also not guaranteed, and we are under no obligation to replace any orders.
Returning your order
We would actually not wish for any seeds to be returned by post, as the journey though the postal system can be detrimental to these delicate live products.
If you have any problems with your order then we suggest you contact us using the Orders and Returns page and (if possible) send us photos of the package and merchandise that has the problem, this way we're able to rectify the situation a lot quicker.
Returning Other Items Purchased Through Our Website
If you need to return other items like stickers or apparel bought on this website, for any reason we will swap or refund your item, under the following conditions:
The item is unused
You send us photos of the item, including packaging
No more than 21 days has elapsed since purchase
Return postage costs are at your expense
If you have any other problems or queries then feel free to contact us, using the Orders and Returns form and we will get back to you within a normal working day.
Contact us for any questions. We'll do our best to get back to you as soon as possible.